Returns & Exchanges

We want you to be fully satisfied with your Billy Strings official merchandise, which is why we offer a 30-day return window for unworn and unwashed apparel. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items and include the packing slip provided in the portal to ensure your return is identified correctly at our warehouse.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method or ship out your exchange within 5-7 business days.